Terms of Service — Maple Bridge German Learning Inc.

Effective Date: September 10, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you,” “your,” or “student”) and Maple Bridge German Learning Inc. (“Maple Bridge German Learning Inc.,” “we,” “us,” or “our”), a company operating in British Columbia, Canada, with its principal address at 2148 Commerce Way, Unit 306, Kelowna, BC V1Z 2L1, Canada.

These Terms govern your access to and use of our services, including beginner German courses, private one-on-one German tutoring, conversation practice groups, business German training, German exam preparation, youth and teen language programs, and online German classes (collectively, the “Services”).

By registering for, purchasing, booking, accessing, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree, do not use our Services. If you are entering into these Terms on behalf of a minor, you represent that you are the parent or legal guardian and that you accept these Terms on the minor’s behalf.

2. Scope of Services

Maple Bridge German Learning Inc. provides German-language learning services in person, online, or in hybrid formats, as described on our website, booking pages, registration forms, or promotional materials. Service offerings may include:

• Beginner German courses
• Private one-on-one German tutoring
• Conversation practice groups
• Business German training
• German exam preparation
• Youth and teen language programs
• Online German classes

We may update, modify, suspend, or discontinue any Service at any time, with or without notice, subject to any applicable laws and any express terms provided at the time of purchase.

Unless expressly stated otherwise, we do not guarantee any particular learning outcome, grade, exam result, certification, job placement, immigration outcome, or level of fluency.

3. User Obligations and Responsibilities

You agree to:

• provide accurate, current, and complete information when registering or enrolling;
• maintain the confidentiality of account credentials, if any;
• attend sessions on time and prepared to participate;
• use respectful conduct toward instructors, staff, and other participants;
• comply with any class rules, codes of conduct, technical requirements, and safety instructions;
• ensure that any device, internet connection, software, or other equipment needed for online classes is functional and secure;
• obtain all necessary permissions if you enroll a minor or submit information on another person’s behalf;
• not record, reproduce, distribute, publish, or share class content without our prior written consent, except as permitted by law;
• not engage in harassment, discrimination, abuse, cheating, disruptive behavior, or unlawful conduct;
• promptly notify us of any issue affecting your participation in the Services.

For youth and teen programs, parents or legal guardians are responsible for supervision outside scheduled instruction and for ensuring that the participant meets any age, maturity, and technical requirements.

We may suspend or terminate access to the Services if we reasonably determine that you have violated these Terms or otherwise interfered with the safe, effective, or lawful provision of the Services.

4. Payment Terms and Conditions

Fees, packages, subscription terms, and payment schedules will be communicated at the time of registration, booking, invoice, or checkout. Unless otherwise stated, all prices are in Canadian dollars (CAD).

• Payment is due in full at the time specified in the applicable invoice, registration page, or agreement.
• We may require advance payment, deposits, or prepayment for certain Services.
• All applicable taxes, including GST/HST or provincial taxes where required, will be added in accordance with Canadian law.
• Late or failed payments may result in suspension of Services, cancellation of bookings, and/or administrative charges permitted by law.
• You are responsible for any charges imposed by your bank, card issuer, payment provider, or currency conversion provider.

If you subscribe to recurring or installment-based Services, you authorize us or our third-party payment processor to charge your chosen payment method according to the billing schedule disclosed at purchase until the end of the applicable term or until cancellation in accordance with these Terms.

Promotional pricing, discounts, and vouchers are subject to eligibility requirements and may be withdrawn at any time for future purchases unless expressly guaranteed.

5. Cancellation and Refund Policy

Cancellations and refunds are subject to the specific terms disclosed at the time of enrollment, booking, or purchase, as well as any non-waivable consumer protection laws that apply in your province or territory.

• Private tutoring: Cancellations made with less than 24 hours’ notice may be charged in full, unless otherwise stated.
• Group classes and courses: Missed classes are generally non-refundable and non-transferable, except where required by law or expressly stated otherwise.
• Workshops, exam preparation programs, and short-term courses: Refunds may be limited or unavailable after the program begins.
• Online Services: Accessed digital materials, completed sessions, or partially used packages may be non-refundable where permitted by law.

If we cancel a session or materially modify a Service, we may, at our discretion and where required or appropriate, offer a rescheduled session, credit, make-up class, or refund for the affected portion of the Service.

Refund requests must be submitted in writing to [email protected]. Approved refunds will be processed to the original payment method within a reasonable time, subject to processing times of banks and payment providers.

Nothing in these Terms limits any mandatory rights you may have under applicable Canadian consumer protection legislation.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Bridge German Learning Inc., its directors, officers, employees, contractors, instructors, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or opportunity arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount paid by you to Maple Bridge German Learning Inc. for the specific Service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or CAD $100, whichever is greater, except where such limitation is prohibited by law.

We are not responsible for:

• internet outages, platform failures, device incompatibility, or third-party service interruptions;
• errors or omissions in content provided for educational purposes;
• personal injury, property loss, or damages caused by your own conduct or by third parties;
• outcomes dependent on your attendance, effort, preparation, or external testing bodies;
• misuse of class materials or unauthorized recording/sharing by other participants.

The Services are educational in nature and do not constitute legal, immigration, financial, or professional advice.

7. Intellectual Property Rights

Unless otherwise stated, all course materials, lesson plans, worksheets, recordings, slides, exercises, text, graphics, logos, trademarks, service marks, methodologies, and other content provided by Maple Bridge German Learning Inc. are owned by or licensed to Maple Bridge German Learning Inc. and are protected by Canadian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for your personal, non-commercial educational use in connection with the Services for which you are enrolled.

You may not, without our prior written consent:

• copy, reproduce, distribute, sell, sublicense, or publicly display course materials;
• record audio or video of live sessions;
• modify, translate, adapt, reverse engineer, or create derivative works from our content;
• remove proprietary notices or watermarks;
• use our name, logo, or materials for commercial purposes.

Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, unless otherwise required by law or agreed in writing.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Personal information may be used to:

• register you for Services and manage your account;
• process payments and communicate scheduling information;
• deliver instruction and support learning progress;
• respond to inquiries, feedback, and complaints;
• maintain internal records and comply with legal obligations;
• send service-related notices and, where permitted, marketing communications.

We may use third-party service providers, including payment processors, scheduling tools, learning platforms, and email systems, to deliver the Services. These providers may process personal information on our behalf under appropriate contractual safeguards.

By using the Services, you consent to the collection, use, and disclosure of personal information as described in our privacy practices and as reasonably necessary to provide the Services. If we provide a separate Privacy Policy, that policy forms part of these Terms and will govern more specific privacy practices.

If you provide information relating to a minor, you confirm that you have the authority to do so and that all required consents have been obtained.

9. Force Majeure

Maple Bridge German Learning Inc. will not be liable for any delay, failure, interruption, or inability to perform its obligations caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic or pandemic events, public health emergencies, war, civil unrest, labour disputes, power outages, telecommunications failures, government orders, transportation disruptions, or failures of third-party platforms or vendors.

In such circumstances, we may suspend, reschedule, modify, or cancel the affected Services and will use commercially reasonable efforts to provide an appropriate alternative where practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The updated Terms will be effective on the date posted or otherwise communicated, unless a later effective date is specified.

Your continued use of the Services after any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the Services, or your relationship with Maple Bridge German Learning Inc. will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to any mandatory consumer rights or applicable statutory dispute resolution process, you agree that the courts located in British Columbia, Canada will have exclusive jurisdiction and venue over any legal action arising from or relating to these Terms or the Services.

12. Contact Information

If you have questions, concerns, or refund requests regarding these Terms or the Services, please contact:

Maple Bridge German Learning Inc.
2148 Commerce Way, Unit 306
Kelowna, BC V1Z 2L1
Canada

Email: [email protected]
Phone: +1 (778) 482-9156

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, void, or unenforceable by a court or other competent authority, that provision will be deemed modified to the minimum extent necessary to make it enforceable, and if modification is not possible, it will be severed from these Terms.

The remaining provisions will remain in full force and effect. Any failure by us to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

By using the Services, you acknowledge that you have read, understood, and agree to these Terms of Service of Maple Bridge German Learning Inc.